Name
UCSC, Crown College, #Box
628 Crown Road
Santa Cruz, CA 95064-1102

✓ Do use your full legal or preferred name
✓ Do include your box number

× Do not use nicknames
× Do not use your room number
× Do not use 1156 High St.
× Do not use P.O. Box

Incorrectly addressed mail will be delayed or returned to sender.

“[Carrier] says my package arrived but it’s not ready for pickup. Why?”

• Carriers notify delivered packages as soon as they are dropped off, wherever that may be. Once a package is physically delivered it must be scanned into our system as received. Please be patient and know we will contact you soon.
  
  
• Everyone is ordering packages at once. We receive 100-400 pieces of mail and packages a day, more at the beginning of each quarter due to textbook orders, students ordering new items for their dorms, Black Friday, holidays, and breaks. Sometimes we get so many we cannot enter the Mailroom. It takes extra time to process large waves of packages.
  
  
• Package incorrectly addressed. Name misspellings, nicknames, no name, and incorrect addresses cause delays in package processing because we have to spend extra time figuring out who the package is for.
  
  
• It’s in your mailbox. Small packages are sometimes placed in your mailbox, and your delivery may be inside.

• Spin the lock LEFT (counter-clockwise) to the first number
• Spin the lock RIGHT (clockwise), pass the first number, then land on the second number
• Spin the lock LEFT (counter-clockwise) to the third number
• Turn the lock RIGHT (clockwise) to open and pull the lock toward you.
• Close and spin the lock several times in any direction to reset.

If you are unable to open your mailbox, you can ask a Mailroom Clerk to check your box from inside the mailroom. Please note you will need to show a physical ID to do so. 

Mailbox assignments are emailed every year at the end of Summer/beginning of Fall.

All students living at Crown College are assigned a mailbox. Village residents and off-campus affiliates are also entitled to a mailbox upon request.

Mailboxes are usually shared with another student. Be respectful of your peer’s mail and never remove or open mail not addressed to you. It is important to check your mailbox frequently and carefully sort out your mail to avoid an overflowing mailbox.

Yes. Please Email us if you are a Crown student living off-campus and your residence does not have a box or you are experiencing houselessness and would like a mailbox at our mailroom.

Please note your mailbox assignments expire at the end of Spring quarter of the academic year. Students staying in the area for Summer Session can request a mailbox from your summer session college, or inquire at USPS for General Delivery.

Students may re-apply for a Crown mailbox every year as long as you remain an active student.

You will receive an email notification from crownmailroom@ucsc.edu when a package is ready for pickup. If you received an email from the carrier but not from our mailroom, your package has not been processed and you will NOT be able to pick it up. You must wait for an automated email from our mailroom informing you that your package is ready for pickup. 

Bring your valid, physical student ID (photos NOT accepted) to the Mailroom within 7 days to pick up your package. Due to space restrictions packages not picked up within 7 days are Returned to Sender to make room for new deliveries.

Some small packages may be placed in your mailbox.

The Mailroom is closed during the following holidays and breaks:

• New Years
• Martin Luther King Jr. Day
• Presidents’ Day
• César Chávez Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Holidays
• Winter Campus Closure

• Spring Break

Email crownmailroom@ucsc.edu to request your mailbox combination, or bring a photo ID to ask for it in person.

Email crownmailroom@ucsc.edu your name, the box number, and a description of the issue so we can fix or assign you another box.

The Mailroom is open during the academic year (September to June) and closes for the summer at the end of Spring Quarter. Summer mail is returned to sender, except for students staying for Summer Session.

Be sure to change your address as soon as possible when leaving campus.

Summer Session Students

Your mailbox will be at your college of residence during Summer Session, though there may be a 2 week interruption of services between the year ending and Summer Session starting. Coordinate with Summer Session on your summer mailbox assignment.

No. We cannot forward mail to off campus locations since we are not a post office. Be sure to update your new address before graduating or moving off campus as all unclaimed mail/packages are returned to sender.

USPS Informed Delivery allows you to view grayscale images of the exterior, address side of letter-sized mailpieces and track packages sent through USPS. Sign up for this free service on the USPS website.

*If you input your mailbox address and receive an error message saying “there are no units at that address”, click “Next” again and confirm the address is correct.

Yes, you can authorize a current UCSC student to pick up your package/mail. Email crownmailroom@ucsc.edu with their full name, college affiliation, and a statement authorizing them to pick up your package. They will need to present their valid, physical student ID to pick up mail (photos NOT accepted). 

Direct food delivery drivers (Uber Eats, Dominos, GrubHub, Postmates, etc.) to the Crown Circle. It is up to you to pick up your order – due to food safety, the Crown Mailroom and the Admin Office cannot hold or accept food orders for you. Coordinate with your driver/services directly for receiving mobile app orders.

1. Schedule deliveries in the beginning of the week. The Mailroom is often closed on weekends. Boxes delivered on Friday may not be picked up until Monday.
   
   
2. Pick up food deliveries as soon as possible. Crown College is not responsible for the condition of food subscription deliveries. Food delivery boxes are marked “urgent” for quick pickup. The Mailroom has no refrigeration or air conditioning. Food subscription boxes left in the Mailroom for prolonged periods of time may expire, attracting ants and rodents. Packages containing perishable food not picked up within 72 hours may be disposed for the health and safety of our staff and pest control.

To outside campus:

The closest location to drop off outgoing letters is in the blue USPS box in the Quarry Plaza outside of the Bay Tree Campus Store, or at Baskin Engineering. Please make sure you apply appropriate stamps to the letter mail based on USPS instructions.

To departments on campus:

Drop off intercampus mail in the white intercampus mailbox at the Crown Circle above KZSC Radio.

The Crown College Mailroom is not a post office, UPS, or FedEx pick-up spot.

There are no outbound package services on campus. See off-campus locations for the nearest USPS, UPS, and FedEx services:

United States Postal Service (USPS)
850 Front Street
Santa Cruz, CA 95060-5848

UPS
849 Almar Ave, Suite C
Santa Cruz, CA 95060-5848

FedEx
712 Front St.
Santa Cruz, CA 95060

If you have medicine or a medical device arriving that you need urgently, please email us BEFORE the item’s arrival at crownmailroom@ucsc.edu with your full name (and/or preferred name), box number, the tracking number of the package, and a screenshot of the tracking number with the expected arrival date. We will make a note of the item and do our absolute best to prioritize and process it, however, please note that we cannot guarantee immediate processing. We will do our absolute best but can make no guarantees for same day processing. Please also note that our mailroom has no temperature control, no air conditioning, and no refrigeration, so please be aware that we cannot store any medicine that requires refrigeration and/or temperature control. We are not liable for any medication or medical devices sent to us that spoil or become defective in the unpredictable temperature of our mailroom.